Resources Faqs

Frequently Asked Questions

What am I responsible for once water damage has occured?: Under the terms of your insurance contract, it is the responsibility of each property owner to take the necessary steps to prevent additional damage as well as secure the property from being a hazard to the public. People are often drawn to a damaged property through curiosity, and led to believe that its contents have no value when this may not be true.
What repairs do I take to prevent additional damage?: Properly close and lock (if possible) windows, doors and any other openings that would allow people freedom to come and go. Cover any opening in the roof to protect your property against the elements. In cold weather, if heat can't be restored to the structure immediately, drain all supply lines, water heaters, and blow out both hot and cold supply lines with air. Put anti-freeze in all sink, toilet bowl and tub traps. (Be sure to let all water out of tank in water closet). If water or moisture exists, every effort should be taken to remove it as quickly as possible.
What steps should I take when water damage occurs?: DO remove as much excess water as possible by mopping and blotting. DO remove wet insulation and start dehumidifier. DO turn on air conditioning for maximum drying in summer; in winter heat area to approximately 74-76 degrees and operate dehumidifier until dry. DO remove or prop up wet upholstery cushions for even drying. DO wipe up excess from wood furniture after removal of lamps and table-top items. DO put aluminum foil, china saucers or wood blocks between furniture legs and wet carpeting. DO remove Orientals or other colored rugs from wet wall - to -wall carpeting. DO remove valuable paintings and art objects to a safe place. DO open drawers and cabinet doors for complete drying. DO blot wet carpeting with clean white towels. DON'T attempt to use any electrical appliances that may have been close to fire, heat or water. DON'T turn on ceiling fixtures if ceiling is wet, wiring may be wet or damaged. Keep out of rooms where ceilings are sagging from retained water. DON'T leave wet fabrics in place, dry as quickly as possible. Hang furs and leather goods to dry seperately at room temperature. DON'T leave books, magazines or other colored items on wet carpets or floors. DON'T use TV's or other appliances while standing on wet carpets or floors, particularly on wet concrete floors.
What is the Xtreme Team?: The Xtreme Team is a nation-wide collaboration of water restoration, extraction and drying professional businesses commited to open communication and education to promote a higher set of standards within the industry. They have access to a large set of resources dedicated to the success of the team and their business. You can read more about the Xtreme Team here.
How do I become a member of the Xtreme Team?: You can contact our Xtreme Team Director, .(JavaScript must be enabled to view this email address), via e-mail.
What information do I need to know before I attend the ASD class and do you have information regarding directions and hotels in the area?: There is a lot of information you are required to know before you come to one of the ASD classes, go through the training and then take the test… and we have a provided a PDF version of all the information you will need and more. Including local area hotel accommodations, driving directions to the facilities, and financial requirements to be prepared for before coming to class. Once you have registered for the class you will be receiving an email from Megan with a study guide. You can read more about hotel listings in the area here.
What is the Hydro Lab?: The Hydro Lab is an advanced testing and training facility. Xtreme Team members have access to this facility for their specialized training classes. Non-member businesses can send their employees to the Hydro Lab to have the emplyees trained to obtain their ASD, WRT, and AMRT certifications and learn proper methods of water restoration, extraction and drying. You can read more about our taining.
How do I get more information about rental equipment?: You can contact our Rent-X (Rental) Director, .(JavaScript must be enabled to view this email address), via email. You can read more about our Rental System here.
How do I get to the registration forms for classes (Xtreme Team, ASD, WRT)?: You can go to the calendar page and select the event you wish to attend, click on “Register Now” and you will be taken to the registration form for that event.
I would like someone to contact me regarding purchase of a product seen at the Expo or Hydro Lab, where can I do that?: You can contact our Expo Coordinator, .(JavaScript must be enabled to view this email address), via email and he can get you in contact with the manufacturer representative on the particular product you are interesting in. You can also reach us by calling 1 (888) 776-6708 or 1 (317) 984-8100.